Terms and Conditions

Effective Date: September 1, 2025

These Terms and Conditions govern your use of our website https://fortitudeiot.com/ and the purchase of products from us. By using our site, you agree to these terms.

1. Use of Website

• You must be at least 18 years old to use this site, and by agreeing to these terms and conditions you represent that you are at least 18 years old.
• You agree not to use the website for any illegal, unlawful, fraudulent or prohibited purpose.
• We reserve the right to suspend or terminate your access to the website if you breach these Terms or use the website in a manner we reasonably consider unlawful or harmful.

2. Product Information

• We strive to ensure product descriptions and pricing are accurate. However, errors may occur, and to the extent permitted by law, we accept no liability for such errors.
• We reserve the right to correct any errors and cancel orders if we deem it necessary.

3. Orders and Payments

• All orders are subject to our acceptance and availability.
• Payment for each order must be made in full before the dispatch of the corresponding order.
• We use secure third-party payment processors and do not store your payment card details.

4. Shipping and Delivery

• Delivery times are estimates and may vary.
• We are not responsible for and accept no liability for delays outside our control (e.g., customs, courier issues).

5. Returns and Refunds

• Our return and refund policy is available at https://fortitudeiot.com/ and forms part of these Terms and Conditions.
• To be eligible for return, items must be unused, untampered with, and in original packaging, subject to the conditions set out in our return policy.

6. Intellectual Property

• All intellectual property rights to the content on this website (images, text, logos, software, and the Fortitude Direct platform) are owned in their entirety by Fortitude IoT Limited or its licensees.
• You may not copy, reproduce, or use our content without our express and prior written consent.

7. Limitation of Liability

• To the maximum extent permitted by applicable law, we do not accept any liability, whatsoever, for any indirect, incidental, special or consequential damages that may arise as a result of your use of this website.
• Our total liability for any claim, whether in contract, tort, or otherwise, shall not exceed the amount paid by you for the relevant product giving rise to the claim.

8. Governing Law and Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
• In the event of any dispute, controversy, or claim arising out of or in connection with these Terms or your use of the website, the parties shall first attempt to resolve the dispute amicably through good-faith negotiations.
• A party intending to commence any formal proceedings shall give the other party at least fourteen (14) days’ written notice of the dispute (a “Pre-Action Notice”), clearly setting out the nature of the dispute and the relief sought.
• Where the dispute is not resolved within fourteen (14) days of receipt of the Pre-Action Notice, the parties may refer the dispute to mediation at a mutually agreed mediation centre in Nigeria.
• Nothing in this clause shall prevent either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction where necessary.

9. Changes to Terms

We may update these Terms from time to time as we deem necessary. Your continued use of the website indicates your acceptance of the new terms.

10. Privacy and Data Protection

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal data in accordance with applicable Nigerian data protection laws and regulations.

11. Contact Us

If you have questions about these Terms, contact us at:

Fortitude Direct Support
Email: info@fortitudeiot.com
Phone: 07078553444
Address: 1706B Olubosi close, off Akin Adesola street via Bishop Oluwole Street, Victoria Island, Lagos State, Nigeria.

By using the Fortitude Direct website, you acknowledge and agree to these Terms and Conditions.

Last updated: September 1, 2025